Job Posting Title

Customer Service

Job Description Summary

Customer service additional to redistribute the workload of current position

Job Description

Job Summary

The Customer Service Representative serves as the primary point of contact for GKN Sinter Metals Mexico's customers, providing essential support, addressing inquiries, and ensuring a positive customer experience. This role is crucial for maintaining strong client relationships and contributing to overall customer satisfaction.

Job Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
- Process customer orders, provide order status updates, and manage any changes or cancellations.
- Resolve customer complaints and issues efficiently and effectively, escalating complex problems to the appropriate department when necessary.
- Maintain accurate and up-to-date customer records and interactions in the company's CRM system.
- Collaborate with internal departments (e.g., sales, production, logistics) to ensure seamless service delivery.




- Provide product and service information to customers as needed.
- Identify opportunities to improve customer service processes and contribute to team goals.
- Assist with other administrative tasks as required by the customer service department.

Job Qualifications
- High school diploma or equivalent; a degree in a relevant field (e.g., business administration) is a plus.
- Proven experience in a customer service role, preferably in a manufacturing or industrial environment.
- Excellent verbal and written communication skills in both English and Spanish (required due to location).
- Strong interpersonal skills with a customer-focused approach.
- Ability to empathize with customers and effectively de-escalate difficult situations.
- Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational skills and attention to detail.
- Ability to work independen

📌 Customer Service (Apaseo el Grande)
🏢 Dauch
📍 Apaseo el Grande