- Report directly to the Sr Customer Quality Manager
- Ensure customer warranty claim submissions are processed expeditiously within T&L;
- Support mutual agreement regarding claims credited by T&L; based on verification by T&L; Technical Staff
- Manage claim status through T&L; data tracking systems and customer business portals
- Capture customer-specific warranty claims weekly in the Littelfuse database (Aras, RMA App, CoPQ App)
- Direct customers to send warranty claim units to the originating facility (Muzquiz, Matehuala, Piedras Negras) for evaluation
- Secure analysis results from originating facilities and process claims as approve, deny, or scrap in Littelfuse and customer systems
- Monitor open warranty claims weekly through closure and prevent auto-debit cases

Requirements
- Engineering Degree in Electronics, Electric or Industrial
- 2+ years of experience in Quality, Engineering or Project Management
- Demonstrated ability to influence others with data
- Proven track record of partnering with multi-disciplinary teams (Sales, Engineering, Quality, Operations)
- PC skills,



including Microsoft Office Suite with emphasis on Excel, PowerPoint, and Power BI
- Excellent English written and verbal communication skills

Core Competencies

Demonstrates expertise in managing warranty claims and collaborating with multi-disciplinary teams, leveraging data analysis to influence decision-making. Proficient in utilizing tracking systems and databases to ensure efficient processing of customer warranty claims.

Highest-signal resume keywords
- Engineering Degree
- Warranty Claim Management
- Data Analysis
- Microsoft Excel
- Customer Communication

Hard Skills
- Warranty Claim Processing
- Data Tracking Systems
- Quality Management
- Project Management
- Technical Analysis

Soft Skills
- Influencing Others
- Collaboration
- Communication

Industry Keywords
- Electronics Engineering
- Quality Assurance
- Customer Service
- Multi-Disciplinary Teams
- Warranty Claims

Tools &

📌 Warranty Engineer (Piedras Negras)
🏢 Jobtailor
📍 Piedras Negras