Remote | Independent Contractor | LATAM

About the Role
Black Market Share is looking for an experienced Brand Protection Account Manager to own the day-to-day experience of our customers and help them navigate complex online IP enforcement challenges.

This is not a traditional account management role. We’re looking for someone who combines exceptional customer service with hands-on DMCA/IP enforcement experience, strong analytical skills, and an owner mentality.

You will serve as the primary point of contact for a portfolio of customers, owning approximately 95% of their day-to-day requests from onboarding through ongoing service delivery. You should be comfortable independently evaluating new or unusual enforcement questions, using your experience and judgment to recommend a path forward, and coordinating internally to make sure things get done.

What You'll Own
Customer Experience & Account Management
Serve as the primary point of contact for assigned customers and own ~95% of day-to-day customer requests.
Build trusted customer relationships through responsive, thoughtful,



and proactive communication.
Own customer onboarding and ensure new customers have an organized, high-quality experience from day one.
Lead recurring customer check-ins, reporting, and business reviews.
Track requests, commitments, risks, and follow-ups through completion.
Anticipate customer needs and proactively identify opportunities to improve their experience and results.
Escalate appropriately while taking ownership of driving issues to resolution.
Brand Protection & IP Enforcement
Apply hands-on DMCA and online IP enforcement experience to customer requests and novel brand-protection problems.
Evaluate potential infringement issues and recommend appropriate enforcement approaches.
Work closely with our Brand Protection and Operations teams on complex cases and escalations.
Help customers understand enforcement options, limitations, and outcomes.
Identify recurring enforcement challeng

📌 Brand Protection Account Manager (México)
🏢 Black Market Share
📍 México