Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains –delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world.

Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025.

The Professional Services

Specialist is a highly trained product expert responsible for end-to-end product deployment. ## You will use your expert ability to write, review, and test detailed design documents, performing configuration and customization of code. You will provide technical support during all phases of a project and advices the customer's technical personnel at all levels of: coding-related best practices, design-related best practices, use of product features, HW and deployment architecture, application and 3rd-party configuration and tuning, on-going production monitoring, etc. You will provide estimates, leading the project, developing the customizations and writing the demo scripts / storyboards.

You will install and configure products in internal labs (ST), customer labs (UAT/Performance), and customer production environments.



You will help us to integrate Amdocs products with third party applications within commercial customer networks. You will create and deliver customized functional training to the customer as well as to other internal organizations.

You will oversee end-to-end non-functional/performance testing, from test design up to an including test scenario implementation and analysis and result reporting. You will perform connectivity validation of related system components, review results with the customer and the customer's vendors, and provides relevant technical input to project status reporting. You will lead and screen all defects/incidents during the project, directing them to the relevant owner and following up on their handling. ## Broad technical experience in SW and/ or HW engineering: scripting, configuration, tuning, networking and installation.

Extensive experience in development, including work in Agile development environments. Progressive experience in delivering and/or supporting complex software solutions and service/ product implementations.

Experience and knowledge of telco networks, platforms, standards and business processes. Bachelor degree (4 year program) in Computer Science, Engineering or equivalent ## You are great at end-to-end product deployment and working with customers and we have great products and large general customers. You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development You will have the opportunity to work in multinational environment for the global market leader in its field

📌 Remote Client Service Specialist (Ciudad de México)
🏢 Amdocs
📍 Ciudad de México