About the Role
We are seeking a highly organized, dependable, and personable Bilingual Patient Follow-Up Specialist to support a growing personal injury medical practice.
The immediate priority for this role is addressing a significant backlog of patient follow-up calls. You will conduct outbound outreach, document patient recovery progress, support attorney and legal documentation requests, and help ensure that tasks are completed accurately and on time.
The adecuado candidate combines strong medical assistant experience with excellent communication, persistence, accuracy, and the ability to handle sensitive patient and legal information with a very high level of attention to detail.
Key Responsibilities
Patient Follow-Up & Outreach
Contact patients approximately 4 to 6 weeks after their visit to check on their recovery and current condition.
Conduct consistent outbound outreach through calls, texts, or other approved channels while remaining professional and respectful.
Follow up persistently when patients are difficult to reach without becoming overly aggressive or pushy.
Symptom Tracking & Documentation
Complete structured follow-up questionnaires regarding symptoms such as headaches, dizziness, and other reported concerns.
Record patient responses accurately in the practice's dedicated symptom tracking database.
Maintain complete and organized documentation so the physician can easily review patient recovery progress.
Legal Records & Billing Requests
Respond to requests from attorneys and law firms for patient evaluations, medical records, and billing documentation.
Compile the correct records and ensure all requested information is complete before sending or uploading it.
Handle legal and medical documentation with extremely high accuracy because errors can directly affect personal injury cases.
Portal & Task Management
Upload completed evaluations, r