If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better.
We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency.
Job Description
As a Mid-Level Support Analyst II, you are the technical backbone of our customer support organization. You independently own complex issues across application, integration, and infrastructure layers, from first contact through root cause and resolution. You're the critical bridge between frontline support and engineering, trusted by customers and colleagues alike to diagnose fast, communicate clearly, and close cases right.
This is not a script-following role. You'll work with real enterprise environments, live production data, and customers who depend on your expertise every day.
Working hours for this role: Monday through Friday, 10:00 AM–7:48 PM (BRT).
What a Day In The Life Looks Like
Independently own end-to-end diagnosis of application, database, integration, and performance issues in production WMS/logistics environments
Write and review SQL queries to validate data integrity; analyze execution plans and map workflows to underlying data structures
Troubleshoot file-based, table-to-table, and API integrations, including endpoint validation, authentication, and retry logic
Diagnose OS-level and environment failures, coordinate with infrastructure and security teams as needed
Manage the full case lifecycle with clear customer communication, timely updates, and root cause documentation
Serve as escalation point for Tier 1 and collaborate with Tier 3 and Engineering on complex issues
Mentor junior team members, contribute to the knowledge base, and participate in on-call rotations
What You Bring To The Team
Bachelor's degree in Computer Science, MIS, or
📌 Mid-Level Support Analyst II (México)
🏢 Infios
📍 México