About Us:
Sapphire is the leading digital transformation provider to the mid-market and mid-enterprise, our mission is to turn operating friction into digital business momentum. Our purpose is to help the businesses we work with, the people who work in them, and their supply chains and customers work simpler, think smarter, and operate with greater resilience and efficiency. That's why we deploy the very latest in digital operations platforms to the businesses, ensuring they remove friction wherever it strikes.

Responsibilities:
- Answers customer service requests in a timely fashion after assignment by the

support desk co-ordinator- Answers frequently asked questions by responding directly through the service

request and/or supplying reference material to resolve query- Answer customer service requests by demonstrating solutions via Teams or other

online screen sharing tools- Contacting and escalating to SAP support in relation to customer service

requests- Creating basic reports for customers (not SDK)
- Identifying KUA/Gold/Platinum and additional chargeable activities with





appropriate follow up internally/externally.- Highlight requirement for any FAQ Business guides and either:
- Prepare guide based on current ICS template format
- Request assistance from escalation points or Team Manager to help

complete and add recommendations for further information- Update knowledge base
- May be required to performs data migration services to assist with

implementations- May be required to performs fine-tuning activities to assist with implementations

and Service Requests- May be required to performs data cleansing services
- May be required to performs data entry services
- Communicates in a professional and timely fashion with customers both verbally

and in writing- Develops professional and technical knowledge by attending educational

workshops; reviewing technical publications; establishing personal networks;
- reviewing quarterly SAP Business ByDesign updat

📌 SAP Business Bydesign Support Consultant (Guadalajara)
🏢 Sapphire Systems
📍 Guadalajara