We are looking to hire a remote-working bilingual customer service agent for a UK-based company to look after a wide range of services and products.

Job Requirements:
Good communication skills - Must be able to speak pitch-perfect English and have intermediate to advanced writing skills

Must be fluent in Spanish and English, both verbal and in writing

Have stable internet connection (This will be tested) with backup internet provider

Have a disturbance-free environment

Have an interest in helping people

Like working as part of a team

Be receptive to feedback provided

Polite, tactful, loyal & reliable

Can handle customers in a calm manner

Have good IT skills-Literate in MS Office and be able to use internet-based portals fluently

Ticketing experience,



Freshdesk or Zendesk preferred

Must work over weekends: Saturdays & Sundays

Noise-cancelling headset

Must have had experience dealing with complaints

Things we offer:
40 hours over 5 days per week on a shift work basis.

Work from home and avoid traffic and have more time with your family

Salary: Up to $6,329.55 per week

Experience:
- Complaint Handling: 1 year (required)

Language:
- English (required)

Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)

Work Location: Remote

📌 Bilingual Customer Service Representative (México)
🏢 Plus Telecom
📍 México