Director-digital Product Ops (Ciudad de México)

Director-digital Product Ops (Ciudad de México)

09 sep
|
Amex
|
Ciudad de México

09 sep

Amex

Ciudad de México

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Director, Digital Product Operations:
- GMNS Products

About GMNS Products (formerly, Network & Acquirer Solutions)

GMNS Products (formerly, NAS) is leading the effort to modernize our acquiring ecosystem and strengthen regulatory and controls across GMNS. This unique role offers the opportunity to establish and run the Project Management Office (PMO) that will centrally manage incoming control & compliance mandates across GMNS and convert a fragmented request landscape into an organized, prioritized, and sustainable operating model.

Role summary





Reporting to the VP of Multicurrency & Payments Products, the Director will build and lead a PMO function specifically responsible for intake, prioritization, and ongoing governance of mandates (control, compliance, regulatory, and other high-priority asks) across GMNS. The role requires immediate, practical problem solving — triaging a list of active requests today — and then designing a repeatable prioritization and delivery engine that senior stakeholders trust.

This is a high-visibility, Director role that demands strong program discipline, technical fluency to understand requirements, exceptional PowerPoint/storytelling for decisions, and the independence to design and deploy solutions quickly.

Key responsibilities
- Stand up the Mandates PMO: design intake, categorization, scoring, prioritization, and delegation processes tailored to control & compliance workstreams.
- Triage the curre

📌 Director-digital Product Ops (Ciudad de México)
🏢 Amex
📍 Ciudad de México

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