Descripción del empleo About the Role

As a Department Supervisor, you will be responsible for for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M; standards, policies, and procedures to meet the expectations of customers and colleagues.

A Day in the Life

Working at H&M; means no two days are ever the same, but a typical day will include the following responsibilities*

_Customer Sales & Profit_
- You are responsible for supporting the total OMNI customer experience in your store, ensuring visual and commercial curation according to integral guidelines.
- Representing yourself and the H&M; brand positively during customer interactions
- Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and working with your Department Manager to act on them




- Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers
- Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
- Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges
- Ensure all admin routines for both people and operations are handled in a correct way

_ Fashion & Trend Awareness_
- Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc
- Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions

_ Team & Development_
- Retain and share your knowledge and skills with the Store team
- Collaboration, planning & teamwork with in-store Visual Merchandiser team
- Give & receive feedback with your colleagues to learn, develop & support each

📌 Vendedor de Piso de Venta Temporal en Puerto Cancun (Cancún)
🏢 H&M Group
📍 Cancún