Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with adaptable work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid Team Overview:
The Fintech Technical Support Team is a team to support fintech technology operation in Mexico.



Technical Support Engineer is responsible for monitoring system performance, and collaborating closely with peer teams as well as external vendors to solve the issues successfully.

Role Responsibilities:
- Monitoring technical system performace daily: own and maintain the core Fintech technical system metrics, dashboards, monitors and alarms; on duty to watch for the metrics abnormal changes, stay alert to the alarms, stand by to check in for production issues and provide technical support.
- Facilitating the issue resolution: dive deep to understand the issue thoroughly, figure out the business impact quickly, take immediate actions to resolve them following SOPs, or escalate to engineering support team; maintain up-to-date POC contacts for all the functional teams in Fintech and its dependent Didi teams, reach out to the appropriate POC if need for help; when external vendors are involved, touch base with them on correspon

📌 Technical Support Senior Specialist (Cuauhtémoc)
🏢 Didi Global
📍 Cuauhtémoc