C.H. Robinson is looking for a Supervisor, Service Delivery to lead and elevate our operational team in Monterrey. In this role, you directly impact our customers’ experience and the efficiency of our integral operations, ensuring that service excellence is consistently delivered.

As Supervisor, you’ll guide a team of specialists, streamline processes, and drive performance to meet service-level expectations. You’ll coach and develop talent, remove operational roadblocks, and partner cross‑functionally to improve quality and productivity. Your leadership helps ensure reliable, high‑quality service that keeps our customers’ supply chains moving.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site one day a week, igniting creativity and driving impactful results. With the flexibility for remote work four days a week, this role strikes the perfect balance between teamwork and autonomy

DUTIES AND RESPONSIBILITIES





The duties and responsibilities of this position consists of, but are not limited to, the following:
Business Strategy:
- Drive consistent execution that meets Service Delivery requirements and expectations
- Leverage Operations Dashboards and internal analytics to understand areas of service excellence & service gaps, and work with teams on actions to address identified gaps
- Learning and utilization of continuous improvement methodology in management of KPIs for the service delivery team
- Identify recurring service delivery interruptions & customer issues, drive root cause analysis and resolve via appropriate corrective & preventive actions
- Key customer contact for Service Delivery (Operational) needs
- Collaborate with multiple areas of the business to drive standardization of leading practices

Team Leadership:
- Lead direct reports by providing regular feedback, coaching and guidance based on performance, dashboards, and Personal Develop

📌 Supervisor Service Delivery (Monterrey)
🏢 C.H. Robinson
📍 Monterrey