Additional Information
Job Number26008010
Job CategorySales & Marketing
LocationMexico Regional Office, Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico, 11560
ScheduleFull Time
Located Remotely?N
Position Type Management

Position Summary

The Director of Loyalty Operations serves as a pivotal member of the CALA Continent Product and Lodging Team, entrusted with leading the execution of the loyalty strategy and ensuring operational excellence throughout the region. This role functions as a strategic liaison among continent, property, and global teams, fostering alignment and driving the implementation of loyalty initiatives aimed at enhancing guest experiences, deepening member engagement, and maintaining the integrity of the loyalty program.

Key Responsibilities:
- Act as the primary loyalty operations partner to key stakeholders, including Continent Operations (CLPS), the Commercial Team, the Global Operations Loyalty Team at headquarters, and property-level operations leaders.




- Provide leadership and oversight in the implementation and deployment of loyalty-related programs, initiatives, products, and services across the continent.
- Champion service excellence by advancing guest experience frameworks, supporting targeted training platforms, and promoting value-driven priorities in collaboration with both property leadership and above-property teams.
- Collaborate with Continent Loyalty Marketing and Commercial Teams to cultivate a strong Loyalty Mindset and embed a Loyalty Culture across all levels of the organization.

Capability Building
- Partner with Continent Operations and Integral Loyalty Operations to develop and enhance guest experience capabilities, associate-facing mobility solutions, and other strategic initiatives aligned with the loyalty and guest experience roadmap.
- Conduct assessments and provide recommendations to ensure property-level input is effectively integrated into the design and development of products and services across

📌 Director - Loyalty Operations (Polanco)
🏢 Marriott International
📍 Polanco