The role leads structured sales campaigns and translates strategic growth priorities into actionable commercial initiatives that increase market share and topline performance, while ensuring consistent, high-quality customer service delivery through standardized processes, strong technical capability, effective resource planning, and KPI-driven performance management.

Tasks / Responsibilities

Leadership & People Management

- Lead and develop the LATAM Sales & Service team, providing both disciplinary and functional leadership
- Build a high-performance culture focused on accountability, collaboration, safety, and continuous improvement
- Drive workforce planning, talent development, and succession planning across the region
- Conduct performance reviews and support the growth and development of direct reports

Sales Management
- Own and drive sales growth and market expansion across LATAM, with full accountability for achieving defined revenue and profitability targets
- Serve as the primary commercial lead for the region, personally managing customer relationships, originating opportunities, and closing business across the full portfolio of Molding Solutions products and services
- Lead all commercial negotiations in alignment with company guidelines to secure sustainable, profitable business
- Collaborate with cross-functional teams to develop and execute new business proposals and program launches
- Monitor and report on sales performance, forecasts, and order intake to ensure transparency and alignment
- Develop and execute regional sales strategies, marketing plans,



and targeted action plans to identify and capture growth opportunities
- Build and scale the regional sales organization over time, establishing the structure, processes, and capabilities required to support sustained growth

Service Management
- Oversee Field Service operations to ensure high-quality service delivery and customer satisfaction
- Implement and maintain standardized service processes, including tracking and performance monitoring of service activities
- Define and manage key performance indicators (e.g., utilization, response time, customer satisfaction, cost efficiency)
- Support general initiatives by aligning regional service operations with company-wide processes, systems, and training standards

Qualifications & Experience:
- Technical background in injection molding, plastics processing, toolmaking, or a comparable field
- Minimum +10 years of relevant industry experience; advanced technical or engineering qualification preferred
- Proven leadership experience managing teams
- Strong understanding of injection mold trials, hot runner systems, and tooling services
- Business and systems proficiency (MS Office required, EPICOR and CAD preferred)
- Strong analytical, problem-solving, and decision-making skills
- Customer-oriented mindset with excellent stakeholder management capabilities
- Proven ability to operate effectively in a global, matrix organization
- Strong communication, feedback, and conflict-resolution skills
- Willingness to travel approximately +50%
- Open-minded, proactive, and enthusiastic approach to continuous improvement and global collaboration

📌 Sales & Service Director LATM (Cuauhtémoc)
🏢 Barnes
📍 Cuauhtémoc