As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Supply Chain Deliver
Job Sub Function:
Warehouse & Distribution
Job Category:
Business Enablement/Support
All Job Posting Locations:
Ciudad Juarez, Chihuahua, Mexico

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

We are searching for the best talent for COMPLAINTS ANALYST TECHNICIAN II (FIXED TERM 12 MONTHS-2 POSITIONS)

Purpose:
Principal responsible for product analysis according to Customer Quality Process

You will be responsible for:
Under general direction and in accordance with federal, state and local laws/regulations and the Johnson & Johnson Corporate procedures and guidelines, this position:




- Responsible for customer complaint root cause investigation.
- Understand basic principles, theories, concepts and techniques related to customer complaints.
- Responsible for coordinating meetings to report potentially related failures to manufacturing, implement corrective and preventive actions, consult with personnel from other departments such as the Production and Manufacturing (PET) team to discuss and solve problems.
- Ensure compliance with policies and procedures of the company's Quality System, as well as applicable external requirements and standards, including FDA, ISO 13485, CMDCAS, PMDA and other integral regulatory agencies, Environmental, Health and Safety practices, and other medical devices standards for Johnson & Johnson.
- Responsible for ensuring staff and company’s compliance with federal, state and local Environmental, Health and Safety regulations, policies and procedures.
- Product analysis of oth

📌 Complaints Analyst Technician Ii (Ciudad Juárez)
🏢 Johnson & Johnson
📍 Ciudad Juárez