Company Description
We are One Sutherland — a general team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience, and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

Sutherland was founded over 37 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

We are seeking a highly experienced and motivated Principal Voice (Backend) Software Developer to join our dynamic backend software development team. In this critical role, you will be instrumental in designing, developing, and scaling the core backend systems that power our cutting-edge contact center solutions.



You will leverage your deep technical expertise to solve complex problems, mentor junior engineers, and drive architectural decisions that impact thousands of users and critical business operations. This is an opportunity to shape the future of our contact center platform.

Responsibilities:
- “Technical Expertise & Guidance:” Provide deep technical expertise in backend development, code reviews, and architectural discussions, ensuring best practices are followed.
- “System Development & Implementation:” Design, develop, test, and deploy backend software solutions using Node.js and Java, adhering to high-quality standards.
- “Database Design & Optimization:” Architect and optimize relational database schemas, write efficient queries, and ensure data integrity and performance.
- “Real-time Communication Technologies:” Develop and maintain components for real-time communication, incl

📌 Principal Voice (Monterrey)
🏢 Sutherland
📍 Monterrey