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About our company

Confie is the largest independent personal lines insurance agency and broker in the United States—serving customers nationwide. In 2010, we established our Shared Services Center in Tijuana, Baja California, creating a world-class operation built to efficiently support our customers, drive innovation, and develop exceptional talent. Since then, our Mexico operation has become a vital extension of our organization, strengthening the work that powers our U.S. business and elevating the experience of customers across all 50 states. Today, more than 1,800 team members—both on-site and remote—help fuel our success with a focus on quality, consistency, and operational excellence.

Our growth reflects a deep investment in technology, continuous improvement, and—most importantly—our people. We foster an inclusive, fast-paced, and collaborative culture where employees are encouraged to grow and build long-term careers with a company shaping the future of insurance.





The CSI Specialist I provides foundational support in the Continuous Service Improvement (CSI) function, assisting in the collection, analysis, and reporting of operational performance data to identify opportunities for efficiency, quality, and service enhancement.

Working under the guidance of the CSI Engineer and Organizational Resilience Manager, this role contributes to improvement initiatives across all ITRSS divisions — Application Support, Development, QA, Integration, and Product Management. The position involves data analysis, process mapping, and documentation support for improvement projects, audits, and retrospectives. The CSI Specialist I plays a vital role in transforming operational data into actionable insights that drive sustainable, measurable progress.

Job Responsibilities:

1. Process & Performance Analysis
- Collect and compile performance data from incident, QA, and project tracking systems.
- Conduct basic trend and variance analyses to identify ineffi

📌 Continuous Improvement Specialist (México)
🏢 Confíe Tijuana
📍 México