Position Summary:
We are seeking a detail-oriented and highly communicative Billing Operations Specialist to support our growing Billing department. This role is responsible for generating invoices, managing customer accounts, and conducting high-volume outbound communication via phone and SMS to resolve billing matters.

Essential Duties and Responsibilities (include, but are not limited to the following):
- Generate and send accurate, timely invoices to customers
- Manage high-volume outbound calls to collect payments and resolve billing inquiries
- Communicate with customers via SMS and phone to follow up on outstanding balances
- Investigate and resolve billing discrepancies, disputes, and account issues
- Maintain detailed and accurate records of customer interactions and account status
- Utilize Google Sheets / Excel to track billing activity, payments, and account performance
- Collaborate cross-functionally with Operations, Claims, and Support teams as needed
- Identify trends in billing issues and escalate systemic problems

Qualifications Required:
- Experience in auto,



mobility, rideshare, or fleet-related industries
- Familiarity with CRM or billing platforms (e.g., Textline, Aircall, Stripe, etc.)
- Experience working with customers in collections or past-due account environments
- 1-3+ years of experience in billing, collections, AR, or a similar role
- Experience in high-volume outbound calling environments
- Strong written and verbal communication skills (phone + SMS)
- Proficiency in Google Sheets or Excel (comfortable with formulas, filtering, tracking data)
- Highly detail-oriented with strong organizational skills
- Ability to manage multiple tasks and prioritize effectively
- Comfortable handling difficult conversations and negotiating payment resolutions

Skills and Abilities:
- Excellent verbal and written communication skills in English, Spanish is a plus
- Strong customer-focused approach with empathy and professionalism
- Ability to manage

📌 Billing Operations Specialist (Ciudad de México)
🏢 Whip
📍 Ciudad de México