Job Description

As a Sales Support Coordinator, you’ll provide administrative assistance to sales teams to help them work more productively and support customer satisfaction. You’ll complete sales-related administrative duties, respond to customer questions, provide order-status updates, coordinate with internal teams, and support customers throughout the sales process.

Key Responsibilities

In this opportunity as a Sales Support Coordinator, you will:

Maintain Customer and Prospect Data: Update prospect and client information in customer relationship management systems, including Salesforce and EMS, and maintain association and geographic reference lists.
Support Account and License Administration: Facilitate license transfers, account mergers, archives, customer IDs, license assignments, and order credentialing.
Coordinate Orders, Renewals, Trials, and Proposals: Enter orders into Salesforce and other systems, process renewals and trial requests, and create proposals containing product, financial, and terms information.
Support Product Implementation:



Assist with the implementation of new products and services.
Provide Sales and Market Support: Obtain and provide prospect and client information related to market intelligence and penetration, and set appointments for sales teams.
Respond to Customer Needs: Answer customer questions, provide order-status updates, handle escalated customer calls, and follow up with customers after sales.
Collaborate Across Teams: Coordinate customer issues with Customer Service, Professional Services, Solution Consulting, Proposition, and Order teams.
Serve as an Escalation Point: Act as a Digital Chat Assistant escalation point and liaise with Customer Service on complaints, technical support, and other customer-related issues.
Prepare Reports and Track Results: Complete reporting and tracking of sales numbers and maintain databases covering sales, usage, and online versus print content.
Deliver Quality and Timely Support: Contri

📌 Sales Support Coordinator (Ciudad de México)
🏢 Thomson Reuters México
📍 Ciudad de México