Descripción General del Puesto
Brother Mexico is seeking an Operations Director to lead and transform the company's Supply Chain, Customer Service, and Information Technology functions.
This senior leadership role will be responsible for strengthening operational performance, service excellence, supply chain effectiveness, and technology-enabled transformation across the Mexico business.
The Operations Director will lead the evolution of end-to-end planning, inventory optimization, customer experience, digital capabilities, and operational processes, ensuring the organization is positioned to support sustainable and profitable growth.
As a key member of the leadership team, this role will partner closely with Sales, Marketing, Finance, HR, regional teams, and general stakeholders to translate business priorities into scalable operational strategies and capabilities.
This role requires full business fluency in both English and Spanish. Please share your resume/CV/profile in ENGLISH. Define and lead the operations strategy for Mexico,



ensuring strong alignment with business priorities and corporate objectives.
Lead the Supply Chain, Customer Service, and IT organizations, creating clear accountability, priorities, and performance expectations.
Establish and evolve operational KPIs, governance, processes, and management routines to improve business performance.
Build organizational capability through talent development, coaching, succession planning, and effective workforce leadership.
Act as a strategic business partner to senior leadership, providing insights and recommendations on operational risks, opportunities, and investment priorities.
Lead the end-to-end Supply Chain agenda, including Demand Planning, Supply Planning, Procurement, S&OP;, inventory management, and supply allocation.
Own and continuously strengthen the monthly Sales & Operations Planning (S&OP;) process in partnership with Sales, Marketing, Finance, and other key stakeholders.
Ensure demand and sup

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📍 Zedec Santa Fé