Research, design, and develop operational support services for business applications and information systems Deploy moderately complex end-user or enterprise infrastructure, applications, and services under senior technologist guidance Identify, develop, and prioritize support services based on business criticality Collaborate within IT technical teams and lead small teams of support engineers or applications specialists when required Analyze business requirements and configure third-party software Implement infrastructure solutions, create documentation, conduct testing, and maintain applications, infrastructure, and information systems Manage and administer complex infrastructure or software platforms and user groups Coordinate incident life cycles or lead service delivery for complex issue resolution Identify potential escalations, communicate them to management, and lead escalations through L4 Solve difficult and complex problems, manage projects independently, and select creative solutions Lead moderate to high complexity projects, deliver professionally written reports, and support operational and strategic plans Requirements Four-year or Graduate Degree in Information Systems, Computer Science, or any other related discipline or commensurate work experience or demonstrated competence Typically has 4-7 years of work experience, preferably in project management, production support of information technology (IT) services,



or a related field An advanced degree with 3-5 years of work experience is an alternative ITIL Certifications preferred Advanced technical knowledge of infrastructure or software platforms and user groups of moderate to high complexity Knowledge of Active Directory, Agile Methodology, Amazon Web Services, Automation, Computer Science, Dev Ops, IT Infrastructure, Microsoft Azure, Operating Systems, Python, Scripting, SQL, System Administration, Systems Engineering, Virtualization, Windows Power Shell, and Windows Servers Effective Communication Results Orientation Learning Agility Digital Fluency Customer Centricity Core Competencies Demonstrates advanced technical knowledge of infrastructure and software platforms, with a strong focus on project management and production support.
Capable of leading teams, managing complex issues, and delivering effective solutions in IT service environments.
Highest-signal resume keywords Project Management ITIL Certification Active Directory Amazon Web Services Python Hard Skills Infrastructure Management Software Platforms System Administration SQL Windows Power Shell Virtualization Agile Methodology Dev Ops Scripting Operating Systems Soft Skills Effective Communication Results Orientation Learning Agility Digital Fluency Customer Centricity Certifications & Qualifications ITIL Certification Industry Keywords Information Systems Computer Science Production Support IT Services Tools & Technologies Microsoft Azure Windows Servers Automation #J-*****-Ljbffr

📌 It End User Support Engineer (San Pedro Tlaquepaque)
🏢 Jobtailor
📍 San Pedro Tlaquepaque