Research, design, and develop operational support services for business applications and information systems Deploy end-user or enterprise infrastructure, applications, or services of moderate complexity Identify, develop, and prioritize support services based on business criticality Collaborate within IT technical teams and lead small teams of support engineers or applications specialists when required Analyze business requirements, configure third-party software, implement infrastructure solutions, create documentation, conduct testing, and maintain applications and infrastructure Manage and administer moderately to highly complex infrastructure or software platforms and user groups Coordinate incident life cycles or lead service delivery to resolve complex issues Identify potential escalations, communicate them to management, and lead escalations through L4 Solve difficult and complex problems and manage projects independently Lead moderate to high complexity projects, deliver professionally written reports, and support operational and strategic plans Requirements Four-year or Graduate Degree in Information Systems, Computer Science, or any other related discipline or commensurate work experience or demonstrated competence Typically has 4-7 years of work experience, preferably in project management, production support of information technology (IT) services,



or a related field Advanced degree with 3-5 years of work experience may qualify ITIL Certifications preferred Knowledge of Active Directory, Agile Methodology, Amazon Web Services, Automation, Computer Science, Dev Ops, IT Infrastructure, Microsoft Azure, Operating Systems, Python, Scripting, SQL, System Administration, Systems Engineering, Virtualization, Windows Power Shell, and Windows Servers Effective Communication Results Orientation Learning Agility Digital Fluency Customer Centricity Core Competencies Demonstrates expertise in managing and administering complex IT infrastructure and software platforms, with a strong focus on project management and operational support.
Proficient in analyzing business requirements and implementing effective solutions using a variety of technologies.
Hard Skills Information Systems Computer Science SQL Scripting System Administration Systems Engineering Virtualization Windows Power Shell Windows Servers Agile Methodology Soft Skills Effective Communication Results Orientation Learning Agility Digital Fluency Customer Centricity Certifications & Qualifications ITIL Certification Industry Keywords Operational Support Services Business Applications Incident Life Cycle Service Delivery Complex Problem Solving Tools & Technologies Automation IT Infrastructure Microsoft Azure #J-*****-Ljbffr

📌 It Support Engineer – End User Support, Collaboration (San Pedro Tlaquepaque)
🏢 Jobtailor
📍 San Pedro Tlaquepaque