- Lead the technical vision and architectural strategy, providing technical support for end-user issues and concerns for the Collaboration Services Platform (Microsoft 365, Zoom, Box, SharePoint, etc.) to ensure future scalability, performance, and compliance.
- Support in the Administration of Microsoft 365 (Outlook, Teams, SharePoint, Entra ID/Azure AD), Zoom (Meetings, Zoom Phone, Zoom Rooms), Box, Adobe Acrobat/Sign, and Power Platform tools.
- Drive automation of deployments, configuration management, patching, license provisioning, user lifecycle management, and alerting using PowerShell, Python, or relevant scripting tools.
- Collaborate with Product Teams and Architects to ensure infrastructure aligns with Agile architecture and DevOps best practices, including Continuous Delivery Pipelines.
- Develop automation workflows for CI/CD pipelines, testing, and platform monitoring.
- Handle platform migrations, onboarding of acquired companies, and rationalization of collaboration technologies.
- Contribute to projects for Enterprise Content Management, PowerApps, and data integration.
- Partner with the Enterprise Monitoring and Automation Specialists to build intelligent alerting systems that preemptively address end-user collaboration issues.
- Apply Systems Thinking and Requirements Engineering principles to assess technical feasibility, risk, and long-term value of solutions.
- Maintain high performance, reliability,



and user satisfaction standards while reducing operational overhead through automation.
- Ensure compliance with security, governance, and legal/regulatory policies affecting collaboration platforms and communications.
- Ability to work in a hybrid, globally distributed environment with cross-functional stakeholders.
- Availability to support integral collaboration platforms across multiple time zones, with occasional after-hours work during critical migrations or upgrades.
- Strong problem-solving mindset with a proactive, service-oriented approach.
- Willingness to lead platform modernization and support legacy system transformation initiatives.
- Passion for enhancing digital employee experience and fostering innovation in the digital workplace.
- Collaboration Platform Administration - Deep experience with Microsoft 365, Zoom, SharePoint, Teams, Box, and Adobe administration.
- Unified Communications Knowledge - Understanding of cloud VoIP, Zoom Phone, telephony infrastructure, and integration with other collaboration tools.
- Power Platform & APIs - Familiarity with Microsoft PowerApps, Power Automate, and Microsoft Graph API for platform customization and automation.
- Scripting & Automation - Strong PowerShell, Python, or Bash scripting skills, including deployment automation and system orchestration.
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📌 Engineer - Senior Platform Automation Specialist - Cummins (Puerto Vallarta)
🏢 Polluxa
📍 Puerto Vallarta