Primary Responsibilities:
- Confers with customers who contacts the organization by telephone or electronically, provides information about organization products or services, discusses customer accounts, and obtains and addresses customer complaints.
- Uses organization and product knowledge to address more difficult inquiries and provide follow up.
- Develops documentation used to solve difficult customer issues/requests/complaints.
- Directs queries to appropriate department or personnel, as needed.
- Researches published materials and secondary sources of information to find additional sources of information that can be recommended to customers to answer their questions to ensure customers' satisfactions are met.
- Collects and consolidates information regarding customer interactions and transactions, analyzes customer interaction and customer service trends to facilitate future needs in trainings and improvements in customer services.
- Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.




- May promote various products/services to ensure business targets are met.
- May provide after-sales support for various client contracts.

Qualifications:
- Bachelor’s degree and 2 years of prior relevant experience OR. In absence of a degree, 6 years of relevant experience is required
- Bilingual English
- Microsoft Office (Excel, Power Point, Word)
- Must be authorized to work in Mexico. without sponsorship now or in the future. Collins Aerospace will not offer sponsorship for this position outside Mexico Region.

Preferred Qualifications:
- Preferable SAP system knowledge

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving general market.

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📌 Customer Service Specialist (Mexicali)
🏢 Collins Aerospace
📍 Mexicali