Incident Manager:
Job Description.

Must Have Skills*

Incident management, Service management and change management using Service now (or similar tools).

Windows basic knowledge is required.

Nice To Have Skills

CRM Dynamics
Basic understanding

Roles and responsibilities
- Expert-level troubleshooting: L3 support tackles the most challenging technical issues involving in-depth knowledge of system architecture, network configurations, and advanced troubleshooting.
- Collaboration with L1 and L2 support: L3 support collaborates with lower support tiers, providing guidance and expertise to facilitate issue resolution.
- Vendor or developer liaison: L3 support may interact with product developers or vendors to address issues beyond the organization's scope.
- Continuous improvement: L3 support improves support processes, documentation,



and training materials to enhance support capabilities.
- Good experience in incident management, Service management and change management using Service now( or similar tools).
- Knowledge on Active directory and group policy concepts

Hands on daily reporting tasks

CRM Dynamics basic knowledge will be added advantage.

Tipo de puesto: Tiempo completo

Salario: $50,000.00 - $60,000.00 al mes

Horario:
- Turno de 8 horas

Prestaciones:
- Descuento de gimnasio
- Seguro de gastos médicos
- Protegido de vida
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa

Idioma:
- Inglés (Obligatorio)

Lugar de trabajo: Empleo remoto

📌 Incident Manager (México)
🏢 U-Hi
📍 México