Work From Anywhere in LATAM or the PhilippinesWork Schedule: EST | 9:00 AM – 6:00 PM (Monday–Friday, 40 hours/week)About Pearl TalentPearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU.
Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund.Hear why we exist, what we believe in, and who we're building for:Watch hereAbout the ClientAn AI-powered sales technology company serving the catering and events industry is looking for a Sales Operations & Client Success Coordinator to own outbound campaign execution and light client coordination for its growing base of restaurant clients.The company runs a productized outbound service on top of its own SaaS platform, running AI-assisted cold email campaigns at scale on behalf of restaurant and hospitality clients.
It's an early-stage, founder-led team, with this hire joining as the fourth team member and the company's first hire outside the founding group.About the RoleThis is an execution-heavy, ops-focused role that blends outbound campaign coordination with light client support — not a strategic account management position.
You'll source leads using AI-powered tools, manage inbound prospect responses, introduce warm leads to clients, set up email infrastructure for new accounts, and monitor deliverability.
All prospect and client communication happens over email and text.Success in this role means keeping every response cycle under 30 minutes, hitting a steady weekly lead-sourcing target, and proactively flagging and fixing workflow gaps before they become problems.
Scope will evolve significantly over the next 6–12 months as manual tasks are automated,



so comfort with ambiguity and shifting responsibilities is essential.Core ResponsibilitiesLead Sourcing & Campaign SetupSource approximately 1,000 leads per week using AI-powered tools connected via APIs to multiple data sourcesBuild and maintain lead lists for ongoing outbound sequences across multiple client accountsAdd sourced leads to cold email platforms to keep all campaigns fully populatedSet up email infrastructure for new client onboards, including domain purchases and inbox provisioningMonitor email deliverability rates and flag or replenish any inbox below 50% deliveryOutbound Response Management & Lead HandoffsRespond to 5–15 inbound prospect replies daily, within a 30-minute windowDraft professional, on-brand email responses as the outbound alias on behalf of clientsIntroduce warm leads to clients via email and text with relevant contextFollow up on 5–10 outstanding leads daily to keep the pipeline warmClient Onboarding & Campaign OperationsOwn the end-to-end onboarding workflow for new clients, including campaign infrastructure setupCoordinate with leadership on client-specific messaging, target audiences, and campaign parametersProactively check in with clients when campaigns show low response ratesMaintain light, ongoing communication with clients via email and textProactive Workflow Improvement & AI Tool OptimizationIdentify inefficiencies in current workflows and propose or implement improvementsExperiment with new lead sources and outreach strategiesStay current on evolving AI tools and recommend ways to apply new featuresFlag problems early and bring proposed solutions to leadershipRequirementsMust-Have2–5 years in sales operations, revenue operations, outbound campaign operations, or go-to-market operations at a B2B SaaS company, early-stage startup, or outbound agencyHands-on use of AI tooling beyond chat interfaces — Claude Code, Cowork,



or Codex — including connecting systems via APIs and Model Context Protocol (MCP)Demonstrated ownership of B2B lead sourcing and enrichment at volume using Clay, Apollo, Deepline, ZoomInfo, or equivalent platformsExperience running cold email campaigns on a dedicated outbound platform (Instantly, Email Bison, Lemlist, or Smartlead), including sequence build and reply managementExperience setting up outbound email infrastructure: domain purchasing, inbox provisioning through resellers, and monitoring inbox delivery ratesEnd-to-end process ownership as an early hire (employee #1–10) or sole operator in a founder-led environment with no existing playbooksC1+ English (CEFR) for written prospect- and client-facing email correspondenceNice-to-HavePrior work at a productized outbound or lead generation agency managing campaigns across multiple client accounts simultaneously"Go-to-Market Engineer" or operational generalist background spanning revenue tooling, automation, and campaign executionExperience with workflow automation platforms (Zapier, Make, or n8n)Exposure to catering, events, hospitality, or restaurant technology verticalsBenefitsCompetitive Salary:Based on experience and skillsRemote Work:Fully remote—work from anywhereTeam Incentives:Recognition for maintaining 100% CRM hygiene and on-time reportingGenerous PTO:In accordance with company policyHealth Coverage for PH-based talents:HMO coverage after 3 months for full-time employeesDirect Mentorship:Guidance from international industry expertsLearning & Development:Ongoing access to resources for professional growthGlobal Networking:Connect with professionals worldwideOur Recruitment ProcessApplicationScreeningSkills AssessmentTopgrading InterviewClient InterviewJob OfferClient OnboardingReady to Join Us?
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📌 Remote Sales Operations Coordinator For Software Company (Xico)
🏢 Pearl
📍 Xico