Job Information:
Department Name
- BUSINESS INTEL. & ANALYTICS

Job Type
- Full time

Industry
- Technology

Service Now Ticket
- INC1472064

Modality
- WFH

Work Experience
- 3-5 years

Assigned Recruiter Contact

Date Opened
- 02/23/2026

City
- Tijuana

State/Province
- Baja California

Country
- Mexico

Zip/Postal Code
- 22010

Requirements:
- Bachelor's (desirable)
- Advanced English Level
- Agile delivery (Scrum/Kanban) and product discovery.
- Understanding of data/analytics ecosystems (Snowflake, BI) and system integrations (CRM, telephony).

Job Activities:
- Define and communicate product vision, strategy, and roadmap aligned to business objectives for frontline performance management.
- Translate operational needs into a prioritized backlog with clear user stories, acceptance criteria, and measurable success metrics.
- Design and run phased delivery from MVP to full deployment: pilot, controlled rollout, and scale with monitoring and change management.
- Own end-to-end performance cycle features, including goal setting, scorecards,



task and action plan workflows, coaching plans, and leader dashboards.
- Establish product analytics and instrumentation: adoption, engagement, funnel metrics, and outcome tracking. Drive post-launch iteration based on evidence.
- Partner with data engineering and analytics to define data contracts, metric logic, data quality checks, and latency targets across Snowflake, BI tools, CRM, and telephony.
- Build governance for metric changes: versioning, stakeholder sign-off, and impact assessment to prevent metric drift and loss of trust.
- Lead agile delivery practices with engineering teams: backlog refinement, sprint planning, demos, and release readiness. Maintain transparent status and risks.
- Drive user research and feedback loops with agents, supervisors, and regional leaders to validate workflows, reduce friction, and increase adoption.
- Coordinate cross-functional stakeholders to ensure the product fits operational real

📌 Product Owner (Tijuana)
🏢 Seguros confie
📍 Tijuana