SUMMARY

The Senior Logistics Coordinator (Sr. LC) handles transactional work on the accounts and will work closely with transportation providers (Carriers) and internal support teams to identify opportunities for improvement. The Logistics Coordinator is the primary transactional based day to day contact and covers the customer service role at plant level. The Sr. Logistics Coordinator plays a key role as the first point of escalation for the Logistics Coordinators, helping to plan strategies and analyze reports together with the Logistics Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Coordinate with TL carriers to confirm pickups, deliveries, and address exceptions through ProTrans’ TMS.
- Ensure smooth border crossings in collaboration with the Border team and communicate any customs deviations to the customer.
- Arrange and monitor expedite shipments, working closely with the Expedite team.
- Provide daily operational support and issue resolution to customer plants.




- Escalate service-level issues to the Operations Manager when needed.
- Communicate holiday schedules and internal process adjustments to customers.
- Keep customers informed of performance exceptions, delays, or service impacts.
- Ensure timely and accurate distribution of required reports (daily, weekly, monthly).
- Collaborate with Accounts Receivable to ensure timely billing processes.
- Lead training for new hires and serve as team leader and escalation point for the Logistics Coordinator team.
- Develop and implement customer-specific process improvement plans.
- Support the Logistics Manager in key projects and team performance reviews.
- Assist in maintaining up-to-date written work instructions and process documentation.
- Communicate goals, performance highlights, and areas for improvement to assigned teams.
- Active participation in the achievement of the targets and objectives of the department (Profit and Customer Service Experienc

📌 Sr Logistics Coordinator (Monterrey)
🏢 Protrans International
📍 Monterrey