PRIMARY FUNCTION

The Remote Clinical Support Services Specialist is responsible for overseeing back-office processes, with a focus on State and Private Vaccine Management and Medical Assistant workflows by monitoring and maintaining quality standards. This role requires meticulous attention to detail to maintain a high standard of patient care while adhering to healthcare regulations and standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list may not include all of the duties that may be assigned.
- Report to the Clinical Support Services Regional Supervisor any findings and carry out any tasks assigned.
- Support the Regional Supervisor and Practice Managers acting as a liaison to foster strong communication channels.
- Collaborate with Practice Managers and Lead MAs to enhance back-office processes including but not limited to vaccine management, vaccine and medication administration, vital signs, progress note documentation, standing orders, MA Procedures, and equipment usage to ensure compliance and safety.




- Generate and review monthly data reports specific to vaccine management and back-office workflows, providing actionable feedback to improve clinic operations.
- Investigate and resolve discrepancies within eClinicalWorks (eCW) and VFC program in a timely manner.
- Address and resolve issues related to: Vaccine Ordering System, Immunization Registry, Temperature monitoring devices of vaccines, Vaccine Excursions, Unit malfunctions.
- Create and provide training, guidance, and education materials to Practice Managers and Lead MAs.
- Any special project deemed by your supervisor.
- Stay informed about vaccine updates, recalls and recommendations and inform the Regional Supervisor.
- Effectively communicate issues and collaborate with Practice Managers, Team Leads, Regional Practice Administrators and other departmental leads regarding resolutions
- Provide administrative support to clinical staff, including data entry, filing, and record-keeping.
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📌 Clinical Support Services (San Pedro Garza García)
🏢 Pediatric Associates Family of Companies
📍 San Pedro Garza García