Technical Support Engineers (TSE) partner with customers to ensure their success through deep technical knowledge of Products, Platforms and Systems. TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. TSEs advocate for our customers recommending Platform and System improvements to R&D;, providing customer insight to sales, and make sure NI is ready to support new Products and Systems.

In this Role, Your Responsibilities Will Be:
- Resolves technical issues for customers across all account tiers
- Resolves customers’ single incidents during installation, implementation, and/or maintenance of NI products and platforms.
- Escalatescomplex technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
- Reports design, reliability, or maintenance issues or bugsto R&D; that arise during single incident support interactions.




- Builds customer proficiency for all account tiers through standard services
- Educates customers through formal trainingand technical support engagements.
- Captures and documents knowledge to enable self-service resolution
- Learns and adoptsKnowledge-Centered Service (KCS) methodology.
- Enables customers to self-serve by creating and editing Knowledge based articles.

Who You Are:
You build the customer relationships. You solicit both input and discussion. You make new connections and build relationships in other areas and teams.

For This Role, You Will Need:
- Bachelor’s of Engineering or Computer Science required; preferred Bachelor’s in Electrical Engineering, Computer Engineering, or Computer Science
- Experience in customer-facing roles
- Proficiency in one or more programming languages is required. (LabVIEW experience is preferred)Availability to travel up to 10% of time.
- Preferred Qualifications that Set You Apart:
- Communication- Excellent ve

📌 Technical Support Engineer 1 (Ciudad de México)
🏢 Emerson
📍 Ciudad de México