The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:
- Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments
- Identify process gaps requiring escalation, offering potential solutions
- Assist with inventory management and workflow needs as dictated through risk priority and service level
- Support a range of products and services
- Analyze problems and formulate solutions through research and investigation
- Navigate,



test and execute moderately complex databases, spreadsheets, and systems
- Ensure accurate and timely account handling
- Assist in activities that help reduce organizational impact and/or loss

Qualifications:
- 1 year of relevant experience
- Proficient computer and typing skills
- Ability to adapt to new technology quickly and seamlessly
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to work with others to complete assigned tasks

Education:
- High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

PARA LA POSICIÓN REQUERIMOS:
- Bachillerato concluido
- Manejo Excel Intermedio.
- Contabilidad Básica.
- Análisis y captura de datos.
- Seguimiento y solución a aclaraciones.
- Manejo de controles
- Experiência en cargos y abonos
- Trabajo en Equipo.
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📌 Banamex Especialista en Apoyo de Operaciones Cpaes Virtuales (Ciudad de México)
🏢 Citi
📍 Ciudad de México