Description
Collections Specialist – Accounts Receivable & Payment Recovery | Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a results-driven Collections Specialist to manage past-due accounts, recover outstanding payments, and protect company cash flow through consistent, high-volume collections activity.
This is a performance-driven outbound role. You’ll be expected to make 100+ outbound calls per day, follow up persistently on overdue balances, resolve billing issues, secure payment commitments, and maintain accurate account records.
You’ll manage accounts from initial outreach through payment or resolution, balancing persistence with professional customer communication.
If you have experience in collections or accounts receivable, are confident handling difficult payment conversations, and perform well against measurable recovery targets, this role is a strong fit.
What You’ll Own
Collections & Payment Recovery
- Make 100+ outbound collections calls daily to customers with past-due balances
- Follow up consistently through phone and email
- Secure:
- Payments
- Payment commitments
- Clear resolution timelines
- Navigate gatekeepers and connect with appropriate decision-makers
- Handle payment objections professionally and confidently
- Maintain consistent follow-up until accounts are resolved
- Prioritize accounts based on aging, balance, and collection status
- Track promised payments and follow up when commitments are missed
- Take ownership of assigned accounts through final resolution
Billing Issues & Dispute Resolution
- Investigate issues preventing payment, including:
- Billing discrepancies
- Invoice disputes
- Missing information
- Payment delays
- Identify the root cause of outstanding balances
- Coordinate with internal teams to resolve billing issues quickly
- Keep customers informed throughout the resolution process
- Ensure disputed accounts remain actively managed
📌 Collections Specialist (México)
🏢 Pavago
📍 México