About this role:
The challenge:
As Partner Success Engineer, you’ll play a critical role in delivering an outstanding technical experience to our partners, ensuring they can successfully adopt, use, and scale Jotelulu’s cloud platform. Your mission goes beyond resolving tickets — you’ll act as a trusted technical advisor, helping partners overcome challenges, optimize their environments, and get real value from our solutions.

You’ll be part of the Support / Customer Experience team, working in a fast-paced, partner-centric environment where quality, responsiveness, and technical expertise directly impact satisfaction, retention, and growth. This is a hands-on role where you’ll combine advanced technical troubleshooting with proactive support, onboarding, and continuous improvement.

In addition, you will act as a technical reference within the team, contributing to the resolution of complex incidents, supporting high-impact escalations, and helping elevate the overall technical capability of the organization.

Collaboration is key.



You’ll work closely with Sales to support partner onboarding, with Product and Engineering to escalate issues and share feedback, and with Infrastructure teams to improve platform stability and performance. You will also contribute to knowledge sharing, process improvement, and operational excellence initiatives.

Requirements that are important for us:
We are looking for a technically strong and customer-focused Partner Success Engineer who combines deep problem-solving capabilities with clear communication and a proactive mindset.

Relevant experience and expected outcomes:
- 4-5+ years of experience in technical support, system administration, or infrastructure roles, preferably within cloud services or complex IT environments.
- Strong experience in advanced troubleshooting and incident resolution in production environments.
- Proven ability to diagnose issues related to performance, stability, and availability in distributed systems

📌 Senior Sysadmin Pse (Narvarte Poniente)
🏢 Jotelulu
📍 Narvarte Poniente