Job Summary:Demonstrates basic knowledge for managing all facets of assigned team.Manages critical performance indicators, and provides guidance and coaching to reach company targets.Observes day to day interactions between front line employees/customers, and develops specific coaching plans to help frontline employees exceed goals.Manages multiple goals, objectives, programs, policies, and procedures in a business area gained through experience and training_._Key Responsibilities:- Manage and lead front-line employees (Allstate/vendor partners) by creating a highly motivated and rewarding work environment using guidance, feedback recognition, empowerment, listening, valuing diversity, and acting as a role model for others- Develops strategies and objectives directed toward meeting unit goals, handling and resolving customer escalations, and exceeding customer expectations- Direct workflow of unit and assign job responsibilities according to unit goals, including the management of demand and capacity to ensure an exceptional, personal, and effortless customer experience- Establish/communicate vision and mission messaging, job performance standards, and work procedures- Identifies and addresses training needs in all critical processes, procedures, and business rules including the most current and up to date sales/service processes depending on assigned team- Manage team performance,



and make recommendations/implement action plans to help employees succeed- Conduct performance reviews, evaluates employee potential, and recommend employee promotions, merit increases, or terminations- Effectively provide coaching, guidance, and feedback by practicing talk paths, expectation setting and sales techniques (when applicable)- Committed to creating and supporting an inclusive work environment and administering Human Resources guidelines and policies and resolves employee's issues and concerns regarding these policiesSupervisory Responsibilities:This job does have supervisory dutiesPreferred Qualifications:Education and Experience- 2 or more years of related experience- Bachelor's Degree of equivalent experienceCertificates, Licenses, Registrations- Property & Casualty license, preferredFunctional Skills- Excellent computer skills in a Microsoft Windows environment- Evidence of the ability to practice a high level of confidentiality- Excellent organizational management skills- Excellent written and spoken communication skills- Demonstrated knowledge of basic economic, budgeting, and accounting principles and practices- Ability to interview applicants, assess sales and or customer service skills, and recommend hireIntegon, a Great Place to Work, provides innovative technology and customer support services to major personal lines insurance providers, including Fortune 100 companies rated A+ (Superior), by A.M.Best, for financial strength.

📌 Customer Service Supervisor (Tijuana)
🏢 Integon Service
📍 Tijuana