We’re looking for a Customer Success Manager to manage a select portfolio of customers. In this role, you will collaborate with internal stakeholders to onboard customers and ensure that they have the tools and resources to achieve their business goals on social. You will guide customers to success on their social journey and support business outcomes while being responsible for user adoption, revenue retention and growth, and customer advocacy. You will actively engage in periodic dialogues and quarterly business reviews, providing regular product release updates, and metrics. This is a hybrid role and is open to applicants located within Mexico City, Mexico. In this role, you will report to the Senior Manager, Customer Success.

WHAT YOU’LL DO:

Own the day to day relationship management for a book of business, guiding customers to success on their social journey with Hootsuite’s Enterprise and partner products.
Partner with Professional Services to onboard customers, develop and maintain Mutual Account Plans, lead success reviews,



and ensure success plan development and delivery against customer goals by leveraging tools and analytics
Develop relationships with customers in assigned vertical(s). Gauge customer progress and preferences by actively engaging in periodic dialogues and quarterly business reviews, providing regular product release updates, and metrics
Demonstrate expertise in Hootsuite's products and social media by keeping up with industry trends and best practices.
Actively monitor account health and adoption throughout the length of the relationship, and ensure high uptake of Hootsuite and partner products by analyzing data/metrics/industry trends, and intervening with adoption strategies that showcase how customers can enhance their workflows and better use our products to derive further value.
Collaborates with Account Manager to develop account strategies and to identify qualified leads (CSQL) for account expansion.
Log feature requests and updat

📌 Customer Success Manager (Ciudad de México)
🏢 Hootsuite
📍 Ciudad de México