NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Senior Associate-French to join our team in Guadalajara, Jalisco, Mexico.

NTT DATA, Inc. currently seeks a Help Desk Senior Associate FRENCH - Full Time

Location: Remote (candidate MUST LIVE IN GUADALAJARA)

Requirements:

Availability to work 45 hours per week
Advanced French and English or Spanish
Looking to work in IT Environment
6 months of experience in Customer Service

We Offer:

Competitive salary
Grocery Tickets - 12% of base salary
30 days of christmas bonus
12 days of vacations
50% Vacation bonus
5 personal days per year
Medical insurance (You and your family)
Life insurance




Dental Insurance
Discounts with selected Optics
Opportunity to grow in the company

Activities

General L1 support for hardware and MS Office packages
Advance technical support for in-house applications and developments
Answer technical support calls providing and escalating to other support groups
Provide support based on email generated requests or reports
Document troubleshooting steps and detailed description of the customer incidents and requests
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

Helpdesk Senior Associate - French

📌 Helpdesk Senior Associate (Guadalajara)
🏢 Ntt Data North America
📍 Guadalajara