We are building a smarter, safer and more sustainable world. That’s the power of
Connected. That’s the power of Honeywell. Our company invents and manufactures
technologies that address some of the most critical challenges around energy,
safety, security, productivity and general urbanization. We are uniquely
positioned to blend physical products with software to support connected systems
that improve buildings, factories, utilities and aircraft and that enable a
safer, more comfortable and more productive world. Our solutions enhance the
quality of life of people around the globe and create new markets and even new
industries.

RESPONSIBILITIES

* Ensure that support services are delivered to customers under the Support
contract (including BGP, BGP+, Digital Sustenance and Connected Services
Offering).
* Manage customer expectations and satisfaction to ensure 100% retention.
* Establish MOS for key customer accounts (Periodic meetings, WP, PSR)
* Create/Track SIOP for Digital Sustenance, BGP+ and Connected Services.




* Customer advocate and HCI Escalation focal point for any issues during
Support Contract duration.
* Deliver Revenue, Billing, collection & CSI as per forecast.
* Maintain RAIL for key customers and own the RAIL. Coordinate with various
Honeywell teams like GTAC, Engineering, Product Managers, LSS, GES, etc for
driving all actions to closure.
* Actively support Sales team to build a strong and quality opportunity
pipeline for significant business growth.
* Own the delivery of Connected Services Offering including Kick Off Meeting,
Periodic Customer Reviews, Planned Upgrades, etc.
* Own the NPS (Net Promoter Score) for AMS & deploy actions to improve the
score.
* Work closely with GTAC (General Technical Assistance Centre) team to review
aging SRs and develop plans to reduce the SR resolution time.
* Drive SIOP, EAC & CO management, Revenue forecast & margin improvement
* Regular interaction & progress reporting with drive weekly project review
internal/e

📌 Sr Adv Proj Mgmt Specialist (Ciudad de México)
🏢 Honeywell
📍 Ciudad de México