Virtual Assistant / Client Intake & Engagement Specialist
Please read the entire job listing to learn how to apply for the job. Do not apply on LinkedIn.

We are a growing US Florida bankruptcy law firm looking for a sharp, personable, and highly engaging bilingual Virtual Assistant who is fluent in both English and Spanish.

This is not a traditional position.

The person in this role will often be the first person a potential client speaks with when they contact our firm. Many of the people who call us are dealing with financial stress, lawsuits, foreclosure, wage garnishment, or overwhelming debt. We are looking for someone who can make people feel comfortable, listen carefully, ask the right questions, and reassure them that they contacted the right firm that can help them.

The idóneo candidate genuinely enjoys talking to people and knows how to build trust quickly over the phone.

You should be warm, confident, engaging, and comfortable guiding conversations. Strong active-listening and sales skills are extremely important. You should be able to hear what someone is saying,



understand the problem they are facing, respond naturally, and help move the conversation toward scheduling a consultation that they will attend or taking the appropriate next step to retain the firm and make a payment.

Responsibilities will include:
Working on Eastern Standard Time. Business hours 8:30 AM-5:00PM, potentially 1-2 hours after 5pm
Answering incoming calls from existing and potential clients in both English and Spanish
Speaking with potential clients to understand why they are calling and what problems they are facing and using active listening to make them feel heard and understood
Reassuring potential clients and helping them feel confident that they have come to the right place
Scheduling consultations and appointments, with a focus on helping potential clients feel comfortable and committed to show up to the appointment, and/or motivated to take the next step and retain th

📌 Virtual Legal Assistant (Ciudad de México)
🏢 Dream Legal
📍 Ciudad de México