We're a remote travel team looking for a Customer Representative – Travel to support our clients with their travel needs from first inquiry through final booking and beyond.
You'll be a key point of contact for customers — answering questions, managing bookings, resolving issues, and delivering a consistently professional and helpful experience. This is a fully remote position with flexible scheduling and full training provided from day one. No prior travel industry experience required.
Key Responsibilities
Respond to client inquiries via phone, email, and online platforms with knowledgeable, professional service
Manage bookings for flights, hotels, tours, and transportation accurately and efficiently
Offer personalized travel recommendations based on each client's preferences and needs
Address customer concerns and complaints promptly with a solutions-focused approach
Process booking documentation and maintain accurate client records
Build and maintain long-term client relationships to support satisfaction and retention




Stay current on travel trends, industry updates, and supplier offerings to better serve clients
What We're Looking For
Customer-first mindset with strong communication skills
Experience in customer support, hospitality, or tourism preferred
Reliable, organized, and capable of multitasking
Comfortable navigating online systems and digital booking tools
Genuine commitment to delivering excellent client service
Must be authorized to work in the US, UK, Australia, LATAM, or Spain
Technical Requirements
Laptop or desktop computer
Reliable broadband internet connection
Smartphone for communication and updates
What We Offer
Work-from-home flexibility
Adaptable hours
Training and mentorship
Growth opportunities within a growing travel company
Access to industry discounts and travel benefits
Positive and team-oriented culture

📌 Customer Representative – Travel (Mexicali)
🏢 Consultwithtray
📍 Mexicali