Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust. Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services. We're in the process of rapidly scaling our diverse global team and we're looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up!

Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security.

The Impact

You'll Make As a Senior Technical Account Manager at Incode, you own the end-to-end technical relationship for a portfolio of strategic accounts.

The Incode TAM role spans more ground than most: you'll operate as a solutions engineer, escalation point, implementation consultant, technical project manager, and trusted advisor depending on the day. Serve as the primary technical point of contact for one or more strategic accounts across financial services, telecom, healthcare, and enterprise verticals. Lead and project manage technical onboarding for new use case and new product deployments.

Provide hands-on guidance on Web and Mobile SDK integration, REST/webhook architectures, and backend configuration patterns.

Own change and release management for your accounts: coordinate upgrade windows, test plans, and rollback procedures.



Translate customer pain into actionable product feedback — synthesize patterns across accounts and bring them to Product and Engineering with clarity and data. Pull the right internal resources (Product, Engineering, Support) behind the scenes so customers experience a unified Incode team.

Collaborate closely with your aligned Account Director on account strategy, health, and expansion opportunities. Actively build and share AI-assisted workflows that reduce repetitive work, accelerate customer onboarding, and improve documentation quality.

The Qualities That Set You Apart

Proven Multi-Account Manager – You can explain a technical problem to a CISO and an integration error to a backend engineer in the same conversation. TAM, Solutions Engineer, Implementation Consultant, Customer Success Engineer, or equivalent. ~ Hands-on experience with Web and/or Mobile SDK integration (iOS, Android, JavaScript/TypeScript). ~ Proficiency with SQL for log analysis, troubleshooting, and operational reporting. ~ Ability to build and interpret data analysis and reporting artifacts: usage trends, account health metrics, SLA tracking, and operational dashboards that inform both customer conversations and internal decisions. ~ Comfort with cloud infrastructure fundamentals (AWS preferred) — you don't need to be a DevOps engineer, but you need to understand deployment models. ~ Scripting ability (Python, Bash, or equivalent) — you automate your own repetitive work. Prior experience at a high-growth SaaS or fintech company.

Work a truly global with top engineers, designers, and investors who share your ambition to dominate a category.

General

Impact – Aspects of our Culture: High performance Context, not control Flexible Working Hours & Workplace We take great pride in having an inclusive, diverse, and global team, and we are always looking for talented and passionate individuals from all backgrounds and walks of life. If you require any accommodation due to a disability or specific need, please let our Talent Acquisition team know—we'll do our best to support you.

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📌 Senior Technical Account Manager (Ciudad de México)
🏢 Incode Technologies
📍 Ciudad de México