Salesforce Technical‐Functional Analyst - AMSApplyremote type: Partially Remotelocations: Mexico City, Distrito Federal, Mexicotime type: Full timeposted on: Posted Todayjob requisition id: R-60666Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a adaptable, supportive environment where your well-being is prioritized and your potential can thrive.The Role1. Incident and Request Management in the AMS Environment* Analyze, diagnose, and resolve functional and technical incidents related to Salesforce Marketing Cloud, Sales Cloud, and Service Cloud, ensuring service stability and continuity.* Address business requests from marketing, sales, and customer experience teams,



assessing impact and proposing solutions aligned with the operating model.* Provide support for Lead Management and Opportunity Management processes, ensuring correct configuration and functionality.* Verify the proper flow of information between Salesforce, databases, and external systems, identifying deviations and coordinating corrective actions.* Manage tickets according to priority, impact, and response time criteria defined by the AMS service.2. Technical‐Functional Analysis and Process Validation* Review and validate the performance of campaigns, journeys, commercial processes, and service operations.* Analyze end‐to‐end flows from lead generation through post‐sales support.* Validate configurations in Marketing Cloud (Email Studio, Journey Builder, Automation Studio) and their correct integration with Sales and Service Cloud.* Identify root causes of failures in campaigns, automations, segmentations, or commercial processes.

📌 Salesforce Technical‐Functional Analyst (Ciudad de México)
🏢 Kyndryl
📍 Ciudad de México