Senior Manager Client Success -- Mexico

Reports To: Director, Mexico Operations

Location: Monterrey

Environment: Hybrid (about 3 days onsite; 2 remote)

Work Schedule:

This position is full-time and hybrid Monday through Friday with an hour break, but flexibility based on coverage. There are some after-hour and weekend expectations.

Who We Are:

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you�re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose of Your Work:





As a Senior Manager Client Success working within Redwood Mexico (one of our entities), you will be responsible for supporting our Mexico customers through daily operational duties.

How You Make a Difference Everyday:
- Actively manage and own a portfolio of clients and their strategic account plans
- Identify opportunities within the client portfolio to grow with Redwood, either through adding services or through continuous improvement
- Foster an environment of ideation and creativity to drive continuous improvement and effectiveness
- Ensure client retention by identifying and driving strategic adjustments that aim at cost reduction, profitability/productivity increase, and customer satisfaction and value enhancement
- Ensure all client activities and communication are documented in a timely fashion
- Coordinate customer expectations within Redwood teams to ensure alignment and create a unified appr

📌 Senior Manager Client Success (Monterrey)
🏢 Redwood Logistics
📍 Monterrey