Sr. Tech Lead - Infrastructure Services S
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At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help general enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.



Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
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Job Description
Responsibilities
Responsible for WAN architecture and lead for handling issues related to:
- WAN connectivity across an estate of approximately 50–60 Dedicated Internet Access (DIA) circuits.
- Next-Generation Firewalls (NGFW).
- Load balancers.
- Deep Packet Inspection (DPI).
- Intrusion Prevention Systems (IPS).
- Data Loss Prevention (DLP).
- Issues relating to the firewall separating the IT and OT networks.
- Supporting the ongoing project to swap Cisco ASA firewalls for Palo Alto NGFWs
- Flexibility to participate in an on-call rotation and provide support outside regular business hours, including weekends, when required for critical P1 and P2 incidents

Required Skills & E

📌 Sr. Tech Lead (Guadalajara)
🏢 Genpact
📍 Guadalajara