Role Description​
- Support the pre and post implementation process following all the implementation processes stablished.​
- Technical customer facing expert, able to communicate clearly and easily with mainly technical contacts; ​
- Support on gathering all customer requirements to deliver a thorough and customer focused implementation and configuration strategy.​
- Ability to document test scenarios of configuration to support QA. ​
- SME in a number of the Solera products, particularly understanding the configuration and integration capabilities.​
- Collaborate with both configuration and training to support on customer requirements understanding and the broader Solera team to deliver new product developments.​
- On occasion train the customer on the newly delivered configuration.​
- Support in cross functional alignment with product and sales, to ensure alignment on roadmap​
- Provide support on customer deliveries and SME products.​
- Support and collaborate on the generation of all the Professional Services documentation

Key Competencies​




- Insurance Domain Expertise: Hands-on experience in P&C; or auto claims operations in Mexico (former adjusters, claims analysts, or appraisers).
- Professional Polish: High executive presence and structured communication when working with enterprise clients.
- UI / Tech Aptitude: Quick learner capable of becoming a power user of our software interface.
- 4-6 years of experience in large transformation programs, utilising high-performing teams, ideally leveraging agile methodology ​
- Technical requirements gathering or business analysis experience, ideally in Automotive or Insurance markets, able to ‘think out of the box’ to deliver value solutions to customers. ​
- Excellent customer facing skills, collaboration and communication.​
- Strong interpersonal skills, able to build relationships within the Professional Services team, passionate about collaborating and communicating mainly with internal stakeholders.​
- Meticulou

📌 Implementation Specialist (Ciudad de México)
🏢 Solera
📍 Ciudad de México