Join our Team

About this opportunity:

We are seeking an experienced, customer-facing Service Delivery Manager (SDM) to lead end-to-end delivery of hardware and services to hyperscaler sites across a designated market area, with full accountability for on-time execution and cost management.

The ideal candidate brings deep expertise in global supply chain operations, international hardware logistics, in-country delivery complexities, customs and regulatory requirements, and Ericsson's trade compliance framework and directives. The SDM is accountable for driving high-quality, consistent service delivery by leading matrixed teams, maintaining strong customer relationships, and continuously optimizing delivery processes for performance and operational excellence.

What you will do:

Customer Management

Build and maintain relationships with internal and external stakeholders, keeping customer experience and satisfaction as the primary focus.
Proactively identify and drive strategic initiatives that elevate the customer experience.
Deliver impactful,



performance-driven business reviews that inspire customer confidence.

Service Delivery Oversight

Continuously optimize the performance, quality, and cost-efficiency through resource planning, offshoring strategies, automation, and process improvement.
Ensure end-to-end hardware and services delivery consistently meets or exceeds customer service level agreements (SLAs).
Define and monitor internal key performance indicators (KPIs) to drive continuous service delivery performance improvement.
Lead regular governance cadences with key stakeholders, including Customers, Program Directors, Market Areas, and delivery functions across general support centers.
Partner with Sales and Trade Compliance to ensure 100% compliant deployments across all in-scope countries.

Team Leadership

Lead a matrixed, globally distributed service delivery team with clear direction, coaching, and support.
Ensure the right competencies and capabili

📌 SDM -Hyperscaler (Santa Fe)
🏢 Ericsson
📍 Santa Fe