About The Company We are a rapidly growing integral workforce and business process outsourcing (BPO) company providing customer service, collections, recruiting, healthcare support, finance, back-office operations, and workforce solutions to clients worldwide. As businesses continue to explore how AI can improve performance and efficiency, we are looking for a BPO AI Solutions Architect who can help identify opportunities, solve operational challenges, and design practical AI-driven solutions that create measurable business value. This is not a traditional software engineering role.

About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and internal teams to evaluate business processes, identify inefficiencies, and recommend AI and automation solutions that improve productivity, reduce costs, enhance customer experiences, and support business growth. You will participate in discovery calls, operational assessments, solution design discussions, and implementation planning.

This role combines elements of: AI Solutions Consulting Business Process Analysis Operational Improvement Solutions Engineering AI Automation Strategy Design AI-powered solutions for customer service, collections, recruiting, workforce management, quality assurance, reporting, and back-office operations. Create implementation roadmaps and project plans. Collaborate with operations,



recruiting, payroll, IT, and client success teams.

Work with clients across multiple industries and global markets. Fully remote opportunity with global exposure. Resume review and prescreen questionnaire One-way video interview Interview with leadership Additional/final interview if required Only candidates who complete both the prescreen questionnaire and one-way video interview will be considered for progression in the hiring process.

All resumes and answers must be submitted in English to be considered for the position.

Experience working within BPOs, contact centers, outsourcing organizations, staffing firms, collections agencies, customer service environments, healthcare support operations, or back-office operations.

Experience with workflow automation tools such as Zapier, Make, n8n, Power Automate, or similar solutions.

Experience working with CRM platforms such as Zoho, HubSpot, Salesforce, or Microsoft Dynamics.

Success Measures

Success in this role will be measured by: AI opportunities identified and implemented Operational efficiencies achieved Cost savings generated Client satisfaction and retention Internal process improvements delivered Revenue generated through AI consulting and solution design Successful deployment and adoption of AI initiatives

📌 Solutions Architect Remote Work (Tijuana)
🏢 Resolv.Global
📍 Tijuana