We are looking for a Lead Community Moderation Specialist to own Discord-focused moderation workflows and help keep our community safe and welcoming. You will handle moderation and user support tickets, operate with high autonomy, and step in to cover senior team members when needed.
Responsibilities
- Resolve user-reported moderation cases via Zendesk and through public forum posts
- Enforce community guidelines by taking appropriate actions on content and user accounts that violate rules
- Review user feedback and community interactions to support a positive platform experience
- Detect and share emerging trends, repeated issues, and notable community themes
- Route and escalate feedback to engineering and product teams through Slack or Mattermost

Requirements
- Proven experience of 5+ years in community moderation or a user support position




- At least 1 year of relevant leadership experience
- Hands-on experience moderating and administering a Discord server
- Demonstrated ability to work independently and prioritize work with limited oversight
- Relevant background supporting or moderating online discussion forums
- Practical proficiency with help desk tools such as Zendesk, Freshdesk, Google Cases, or Salesforce Service Cloud
- Excellent command of written and spoken English (B2+ level)

Nice to have
- Interest in data science and real-world applications
- Experience with automated tooling or bots for Discord community management
- Prior experience working remotely within a collaborative team
- Strong analytical thinking and problem-solving skills

📌 Lead Community Moderation Specialist (México)
🏢 Epam Systems
📍 México