Remote BAS/HVAC Technical Controls Support EngineerLocation:Remote – Mexico Schedule:Monday – Friday | 8:30 AM – 4:30 PM Pacific TimeWe're looking for an experiencedRemote BAS/HVAC Controls Support Engineerto provide advanced Tier 2–3 technical support forBuilding Automation Systems (BAS/BMS), HVAC Controls, and low-voltage control systems.
In this role, you will troubleshoot complex technical issues, support contractors, installers, field technicians, and customers, and provide remote assistance through phone, email, ticketing systems, and remote access tools.
If you have experience withHVAC Controls, Building Automation, BAS/BMS systems, and technical troubleshootingand enjoy solving complex problems in a customer-focused environment, we'd love to hear from you.
Provide Tier 2–3 remote technical support for BAS/BMS and HVAC Controls systems.
Troubleshoot HVAC controllers, sensors, thermostats, actuators, relays, communication devices, and low-voltage control systems.
Support contractors, installers, electricians, field technicians, and customers with technical troubleshooting.
Diagnose hardware, wiring, communication, configuration, and system integration issues.Interpret wiring diagrams, electrical schematics, control drawings,



and technical documentation.
Assist with controller configuration, startup, commissioning support, device activation, and system setup.
Document troubleshooting steps, root cause analysis, and issue resolutions using ticketing systems.
Collaborate with engineering teams to escalate and resolve complex technical issues.
3+ years of experience supportingHVAC Controls, Building Automation Systems (BAS/BMS), or Building Controls.Hands-on experience troubleshooting commercial HVAC control systems.Experience providing technical support through phone, email, ticketing systems, or remote access tools.Ability to read and interpret electrical schematics, wiring diagrams, and control documentation.Professional English proficiency (written and spoken).
HVAC ControlsJohnson Controls MetasysHoneywell Building ControlsController commissioning and startupDevice programming and configurationTicketing systems (Salesforce, ServiceNow, Zendesk, Remedy, or similar)Payroll: $18,000 – $25,000 MXN/month If you're passionate about HVAC Controls, Building Automation, and solving technical challenges, we'd love to hear from you.

📌 Remote Bas/Hvac Technical Controls Support Engineer (Xico)
🏢 Remoto Workforce
📍 Xico