Job Summary –The Customer Success Manager (CSM) is responsible for managing the post-sales customer experience across HP's 3 D Printing and Digital Manufacturing Services portfolio, driving customer adoption, operational excellence, satisfaction, retention, and business value realization.Acting as the primary point of contact with customers, this role requires a highly confident and customer-focused professional with strong interpersonal skills, capable of building trusted relationships with stakeholders at different levels.The adecuado candidate demonstrates exceptional attention to detail, strong ownership, and a disciplined follow-up approach to ensure commitments are executed effectively and customer expectations are consistently met.Success in this role requires the ability to work independently, leverage available tools and processes, collaborate across cross-functional teams,



and proactively resolve challenges while delivering outstanding customer experience.Years of experience needed – 3 to 4.Technical Skills:- Customer lifecycle management.
- Customer onboarding and implementation.
- Account management and stakeholder engagement.
- Contract administration and compliance.
- Billing, invoicing, credits, and revenue realization processes.
- Order management and fulfillment coordination.
- Inventory and consumables monitoring.
- Operational service delivery management.
- Customer success methodologies and best practices.
- Escalation and issue resolution management.
- Business reviews and performance reporting.
- Cross-functional collaboration in matrix organizations.
- Process documentation and operational governance.
- Data analysis and performance monitoring.Certifications Needed:

📌 Customer Success Manager (Guadalajara)
🏢 Mphasis
📍 Guadalajara