What are you going to do?
Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.How will you do it?
Order Processing- Order input in SAP (different order types)- Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc)Backorder monitoring and order management- Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
- _ Calls management_- Maintenance of planned shipping days (delays, customer requests, etc)- Handle customer order cancellations (DOA)- Monitor call-off ordersEnquiry handling- Handle customer questions on deliveries, delays, problems,



etc.- Follow-up on pending basic quotes- Coordinate approach with Inside/outside sales representativeCustomer care- Handle customer questions effectively and in a service-oriented manner- Follow up on actions requested in sales representatives call reports- Inform customers about changed delivery times and equivalent productsFiling & miscellaneous- Case management in Salesforce- Keep customer details and price agreements up-to-date.
- Collect, share and document leads, projects, competitor detailsWhat are we looking for?
- Fluent in English (conversational)- Customer-oriented experience with a focus on details.
- PC skills - MS office- Communication and interpersonal skills- Problem-solving- SAP (desirable)

📌 Sr Csr Applied Parts (San Pedro Garza García)
🏢 Johnson Controls
📍 San Pedro Garza García